Global vehicle manufacturer uses Capital software to develop a digital thread across the entire product lifecycle- Navistar

Global vehicle manufacturer uses Capital software to develop a digital thread across the entire product lifecycle- Navistar

As the complexity of a vehicle’s onboard electrical and electronic systems increases, so does the task of rapidly identifying and diagnosing system faults. Having accurate and easy-to-use service documentation not only saves the technician’s time, but it reduces customer downtime and improves brand quality. Navistar’s service organization understood engineering was transitioning to a new method of developing electrical data and those changes would affect service documentation. Given this transformational shift, the service organization sought new solutions. 

Mentor solutions enable Navistar to improve creation of customer service documentation and the service technician troubleshooting experience.Navistar uses Capital Publisher to not only automate the creation of technical documentation, but to also provide a highly interactive environment for service technicians to quickly diagnose problems. Fully integrated with diagnostics systems, Capital Publisher can be used to display and seamlessly link assets, such as wiring schematics, connector face views, component locations and truck harness views. Technicians can explore intelligent electrical schematics, which are generated dynamically for specific vehicle configurations. 

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